Your Elsie Cold bathrobe is crafted from premium 100% cotton velour and deserves gentle care to maintain its softness, structure, and longevity.

Washing:

• Machine wash cold on a gentle cycle
• Use mild detergent – avoid bleach or fabric softeners as they can coat the velour fibers and reduce softness
• Always wash inside out to preserve the velvety finish

Drying:

• Air dry flat or hang on a padded hanger in a shaded, well-ventilated area
• If using a tumble dryer, set on low heat or delicate setting
• Remove while still slightly damp to avoid stiffness

Storage:

• Store in a cool, dry place away from direct sunlight
• Use a breathable cotton garment bag if not in regular use

Ironing & Steaming:

• Never iron directly – velour can flatten under heat
• If needed, steam lightly from a distance to restore fluff and shape

Our signature bathrobes are made from 100% cotton velour, bringing you the comfort and elegance of 5-star hotel indulgence. Each piece is intentionally curated and made with care, reflecting timeless taste, high standards, and our belief in beauty through transformation. We champion both softness and strength in every product.

Our bathrobes are designed for comfort and elegance. For sizing guidance, please contact our customer care team at support@elsiecold.com. We’re happy to help you find your perfect fit for the ultimate luxury experience.

Once your order ships, you’ll receive a tracking number via email. You can also check your order status by visiting our website at www.elsiecold.com or contacting us at support@elsiecold.com.

Please contact us at info@elsiecold.com for information about international shipping options and rates.

We take great care in packaging your luxury items. If your order arrives damaged, please contact us immediately at support@elsiecold.com with photos of the damage, and we’ll resolve the issue promptly.

We want you to love your Elsie Cold purchase. Please refer to our comprehensive Returns Policy for detailed information about returns, exchanges, and our satisfaction guarantee.

Contact our customer care team at support@elsiecold.com with your order number and reason for return. We’ll guide you through the simple return process.

We’re constantly curating new pieces for our luxury wellness collection. Join our mailing list or follow us on social media to be the first to know about new product launches and our official brand launch.

Yes! We understand that luxury extends to presentation. Contact us at info@elsiecold.com for information about our gift wrapping services.

For wholesale inquiries, please contact us at info@elsiecold.com with details about your business and requirements.

We’re here to help with any questions about your luxury wellness journey:

Email: support@elsiecold.com
General Inquiries: info@elsiecold.com
Website: www.elsiecold.com

Our team is dedicated to providing exceptional service and will respond to all inquiries promptly.

Our customer care team is available Monday through Friday. We aim to respond to all emails within 24 hours.